Privacy Policy

Overview

Post Falls Snow Removal ("we," "us") operates the website at postfallssnowremoval.com. This Privacy Policy explains what personal information we collect through this website, why we collect it, how it is used, and the choices you have. We are a Post Falls, Idaho service-area snow-removal business, and we collect information to respond to service requests and coordinate requested services.

Information We Collect

When you submit a snow-removal request through our website forms, we collect the following information:

• Full Name
• Phone Number
• Email
• Address — the customer or project address where snow service is needed
• Service Request — the type of snow-removal service selected
• Optional text-message (SMS) consent choices, recorded separately
• The landing-page URL, selected service, and submission details

We may also collect basic website analytics and technical information such as browser type, device type, and pages visited, where actually used, to understand and improve website and service operations.

How We Use Information

Personal information is used to:

• Respond to your service requests and coordinate requested snow-removal services
• Provide and schedule the services you ask about
• Maintain records related to your request and any service provided
• Improve website and service operations
• Meet applicable legal and compliance obligations

We do not sell or purchase leads, and we do not describe, expose, or engage in lead routing, affiliate relationships, monetization, or intermediary arrangements through this website.

Mobile / SMS Data & Text-Message Consent

SMS consent is optional. Submission of a service form does not itself constitute consent to marketing texts. Marketing and non-marketing SMS choices are recorded separately when selected, and a visitor may still request service when SMS consent is declined.

When you separately opt in, text messages may include marketing messages (special offers, discounts, and service updates) or non-marketing messages (estimate requests, scheduling, appointment reminders, service updates, and snow-removal service notifications), depending on the consent you selected.

You may opt out of text messages at any time by replying STOP, and you may request assistance by replying HELP. Message frequency may vary, and message and data rates may apply.

How Service Requests Are Handled

Information submitted through a request form is used to review your service need, assess property access and scope, and respond to you. We do not trigger marketing or nurture workflows through website form submission during the request process. Optional SMS consent, when selected, is stored with your request record.

Information Safeguards

We take reasonable steps to protect the personal information submitted through this website. However, no method of transmission over the internet or electronic storage is fully secure, and we cannot promise absolute cybersecurity. We do not claim data practices or security certifications that have not been verified.

Your Choices

You may request service without selecting any SMS consent option. You may opt out of text messages at any time by replying STOP. If you have questions about the information we hold or wish to update your contact details, you may contact us using the information below.

Contact

Post Falls Snow Removal
Phone: 208-215-3734
Website contact form: /contact/

A verified support email is not currently published. Please use the phone number or contact form above.

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the revised policy.